Privacy Policy

Sky City is committed to protecting the privacy and personal information of our players. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your personal data.

We understand that privacy matters to you and we take our responsibilities seriously. This policy is written in clear language so you actually understand what happens with your information, not buried in legal jargon.

By using Sky City services, you agree to the collection and use of information in accordance with this policy. If you have questions about our privacy practices, contact [email protected].

Last updated: November 2024

Information We Collect

We collect several types of information to provide and improve our services. Understanding what we collect and why helps you make informed decisions about using our platform.

Account Information

When you register, we collect personal details including your name, date of birth, email address, phone number, and residential address. This information is required for account creation, age verification, and complying with legal obligations.

Identity verification documents like driver's license or passport are collected to confirm your identity and age. These documents are stored securely and used only for verification purposes.

Payment information including card details or e-wallet accounts is collected when you make deposits or withdrawals. We use secure payment processors and don't store full credit card numbers on our servers.

Gaming Activity Data

We track your gaming activity including games played, bets placed, wins and losses, session times, and bonuses used. This data helps us improve services, detect fraud, comply with regulations, and provide customer support.

Transaction history of all deposits, withdrawals, and account activity is maintained. This record is necessary for financial reconciliation, dispute resolution, and regulatory compliance.

Technical Information

Device information like IP address, browser type, operating system, and device identifiers are automatically collected when you access Sky City. This technical data helps us optimize performance, detect security threats, and understand how players use the platform.

Cookies and similar technologies track your preferences and behavior on our site. See our Cookie Policy for detailed information about cookies.

Location data may be collected to verify you're accessing from permitted jurisdiction and comply with geographic restrictions in our licensing.

Communication Records

Customer support interactions including emails, chat transcripts, and phone calls may be recorded. These records help us provide better support, train staff, and resolve disputes.

Marketing preferences and responses to promotional communications are tracked to understand what offers interest you and avoid sending unwanted messages.

Data Collection Summary

How We Use Your Information

Your information is used for specific, legitimate purposes related to operating our gaming platform and meeting legal obligations.

Providing Our Services

Creating and managing your account requires personal information. Processing deposits and withdrawals needs financial data. Running games and tracking results uses gaming activity information.

Customer support relies on account history and communication records to assist you effectively. Personalizing your experience uses preference data to show relevant games and offers.

Security and Fraud Prevention

Verifying identity prevents fraud and underage gaming. Monitoring unusual activity patterns helps detect account compromise or fraudulent behavior. Technical data identifies security threats like hacking attempts.

Anti-money laundering compliance requires tracking financial transactions and reporting suspicious activity to authorities when required by law.

Legal and Regulatory Compliance

Gaming regulations require detailed record keeping of player activity. Tax reporting obligations may require sharing information with revenue authorities. Age verification compliance protects minors from gaming access.

Responding to law enforcement requests or court orders when legally required. We only disclose information when compelled by valid legal process.

Marketing Communications

Promotional emails and notifications about bonuses, new games, and special offers are sent based on your preferences. You control these communications and can opt out anytime.

We analyze marketing effectiveness to understand what offers players find valuable. This helps us create better promotions and avoid sending irrelevant content.

Service Improvement

Analyzing how players use platform identifies areas for improvement. Understanding popular games helps us curate better selection. Technical performance data guides optimization efforts.

Player feedback and support inquiries highlight features to add or problems to fix. Aggregate data about gaming patterns informs business decisions.

Information Sharing and Disclosure

We don't sell your personal information to third parties. Information is only shared in specific circumstances necessary for operating our service.

Service Providers

Payment processors handle financial transactions and receive necessary payment information. Game providers receive minimal data needed to run games. Cloud hosting services store data securely.

These service providers are contractually obligated to protect your data and use it only for specified purposes. We carefully vet providers to ensure they meet security and privacy standards.

Legal Requirements

Government agencies may receive information when required by law. This includes gaming regulators, tax authorities, and law enforcement with valid legal requests.

Court orders or legal proceedings may compel disclosure of specific information. We comply with legal obligations while protecting your privacy to extent possible.

Business Transfers

If Sky City is sold, merged, or restructured, your information may transfer to new ownership. You'll be notified of such changes and your data will remain protected under privacy commitments.

What We Don't Do

We do NOT sell your information to data brokers or marketing companies. We do NOT share your gaming activity with social media platforms. We do NOT provide your contact details to unrelated third parties.

Marketing communications come only from Sky City, not from partners or affiliates who purchased your information.

How We Protect Your Information

Protecting your data is priority. We implement multiple security layers to prevent unauthorized access, loss, or misuse of your information.

Technical Security Measures

256-bit SSL encryption secures all data transmission between your device and our servers. This same encryption technology is used by banks for online transactions.

Firewalls and intrusion detection systems protect servers from external attacks. Regular security audits identify and address potential vulnerabilities before they can be exploited.

Data encryption at rest means information stored on our servers is encrypted, not just data in transit. Even if someone gained physical access to servers, data would be unreadable.

Access controls limit which employees can view personal information. Only staff who need specific data for their job functions can access it. All access is logged and monitored.

Operational Security

Employee training ensures staff understand privacy responsibilities and proper data handling procedures. Background checks verify trustworthiness of employees with data access.

Incident response procedures ensure quick action if security breach occurs. We have plans for containing breaches, assessing impact, and notifying affected individuals as required.

Regular backups protect against data loss from technical failures. Backup data is encrypted and stored securely in separate locations.

Your Role in Security

Strong passwords protect your account. Use unique password for Sky City, not reused from other sites. Enable two-factor authentication for additional security layer.

Keep login credentials private. Never share your password with anyone, including people claiming to be Sky City staff. We never ask for your password.

Logout after gaming sessions on shared devices. Don't use "Remember Me" on public computers where others might access your account.

Report suspicious activity immediately. If you notice unauthorized account access or unusual transactions, contact [email protected] right away.

Data Retention

We keep your information only as long as necessary for purposes outlined in this policy and to meet legal obligations.

Active Account Data

While your account is active, we retain all account information and gaming history. This data is necessary for providing ongoing service and supporting your account.

Financial transaction records are kept for regulatory compliance periods, typically 5-7 years even after account closure. Gaming regulations require this extended retention.

Closed Account Data

When you close your account, personal information is deleted after regulatory retention periods expire. Some data must be kept for legal compliance but is no longer actively used.

Marketing data is deleted immediately upon account closure or when you unsubscribe from communications. We don't keep contacting closed accounts.

Retention Periods

Your Privacy Rights

You have specific rights regarding your personal information. We respect these rights and provide mechanisms to exercise them.

Right to Access

You can request copy of personal information we hold about you. Contact [email protected] with your request and we'll provide your data in readable format within 30 days.

Account dashboard shows much of your information already, including profile details, transaction history, and gaming activity. Data access requests provide additional information not visible in your account.

Right to Correction

If personal information is inaccurate or incomplete, you can request correction. Some information like email address can be updated directly in account settings. Contact support for corrections requiring verification.

Right to Deletion

You can request deletion of your personal data, subject to legal retention requirements. Some information must be kept for regulatory compliance even after account closure.

Account closure requests result in deletion of personal data after mandatory retention periods expire. Marketing data is deleted immediately upon request.

Right to Object

Object to processing your data for marketing purposes anytime. Unsubscribe from promotional emails using link in any marketing message or update preferences in account settings.

Object to certain data processing activities by contacting [email protected]. We'll review your objection and honor it where legally possible.

Right to Data Portability

Request your data in structured, commonly used format that can be transferred to another service. We'll provide information in format like CSV or JSON upon request.

How to Exercise Rights

Email [email protected] with your request. Include your username and registered email for verification. Specify which right you're exercising and what information it concerns.

We'll respond within 30 days. Complex requests might take longer but we'll keep you informed of progress. There's no fee for reasonable requests.

International Data Transfers

Some service providers and partners are located outside New Zealand, which may involve transferring your data internationally.

How We Protect International Transfers

Service providers in other countries are contractually required to maintain data protection standards equivalent to New Zealand privacy laws. We only work with providers in countries with adequate privacy protections.

Data transfer agreements include specific privacy clauses ensuring your information remains protected regardless of where it's processed.

Cloud storage may involve data residing in multiple geographic locations for redundancy and performance. All locations maintain same security standards.

Children's Privacy

Sky City services are not intended for anyone under 18. We do not knowingly collect information from minors.

Protecting Minors

Age verification during account creation prevents underage registration. Identity document verification catches any false age declarations.

If we discover account belongs to minor, we immediately suspend it and take steps to delete collected information. Any funds are returned to source of deposit.

Parents who discover child has created account should contact [email protected] immediately. We'll work with you to close account and address the situation appropriately.

Changes to Privacy Policy

This privacy policy may be updated periodically to reflect changes in our practices, technology, legal requirements, or other factors.

How We Notify You

Significant changes will be announced through email notification to registered email address and prominent notice on skycity-nz.com.

Policy revision date at top of this document shows when last update occurred. Review policy periodically to stay informed about how we protect your information.

Continuing to use Sky City after policy changes indicates acceptance of updated terms. If you disagree with changes, you can close your account.

Third-Party Links and Services

Sky City platform may contain links to external websites or services not operated by us. This privacy policy doesn't apply to those third-party sites.

External Website Disclaimer

When you click links to other sites, you're subject to their privacy policies, not ours. We're not responsible for privacy practices or content of external sites.

Review privacy policies of any external sites you visit, especially if providing personal information. Third-party sites have their own data collection and usage practices.

Payment processors have separate privacy policies covering how they handle transaction information. Review their policies to understand how they protect payment data.

Privacy Questions and Concerns

If you have questions about this privacy policy or how we handle your information, we're here to help.

Contact Information

Email privacy questions to [email protected] with "Privacy Inquiry" in subject line. We'll respond to all privacy-related questions within reasonable timeframe.

Data protection concerns or complaints about how we handle your information should also be sent to [email protected]. We take privacy concerns seriously and investigate all complaints.

Regulatory Authority

If you believe we've violated your privacy rights and we haven't resolved your concern satisfactorily, you can contact New Zealand Privacy Commissioner to file complaint.

Office of the Privacy Commissioner
Website: privacy.org.nz
Phone: 0800 803 909

Our Privacy Commitment

Your privacy is important to us. We're committed to transparency about our data practices and giving you control over your information.

This policy explains our privacy practices in clear language because we believe you deserve to understand what happens with your data. We continuously work to improve our privacy protections and stay current with best practices.

Thank you for trusting Sky City with your information. We don't take that trust lightly and work hard every day to protect your privacy and security.